Effective Date : 2025 / 09 / 28

At HAYRA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or shop at our online store.

 

Information We Collect

When you use our website or purchase from us, we may collect the following information:

• Personal Details: Name, email address, phone number, billing/shipping address.

• Payment Information: Card details, bank transfers, and mobile payment details (processed securely through third-party payment gateways; we do not store sensitive payment details).

• Order Information: Products purchased, order history, preferences.

• Technical Information: IP address, browser type, device details, cookies, and website usage data.

 

How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Provide customer support and respond to inquiries.

• Send order confirmations, delivery updates, and promotional offers (if subscribed).

• Improve our website, services, and product offerings.

• Prevent fraudulent transactions and enhance security.

 

Sharing of Information

We respect your privacy. Your personal information will never be sold, rented, or traded to third parties.

We may share information only with:

• Courier partners (for delivery purposes).

• Payment processors (to complete secure transactions).

• Service providers who assist us in operating our website.

• Legal authorities, if required by law or to protect our rights.

 

Cookies and Tracking Technologies

• Our website uses cookies to improve user experience, track performance, and remember your preferences.

• You can manage or disable cookies through your browser settings, but this may affect website functionality.

 

Data Protection and Security

• We use industry-standard encryption and security measures to protect your personal data.

• However, no online transaction or storage system can be guaranteed 100% secure. By using our website, you acknowledge this risk.

 

Your Rights

As a customer, you have the right to:

• Access and request a copy of your personal information.

• Update or correct your personal details.

• Request deletion of your account and personal data (subject to legal or transactional requirements).

• Opt out of marketing emails by using the “unsubscribe” link or contacting us directly.

 

Data Retention

• We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

 

Children’s Privacy

• Our store is not intended for children under 18 years of age.

• We do not knowingly collect data from children. If we discover such data has been collected, it will be deleted immediately.

 

Changes to This Policy

• HAYRA may update this Privacy Policy from time to time.

• Updates will be posted on this page with a revised “Effective Date.”

• Continued use of our website constitutes acceptance of the updated policy.

 

Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

[email protected]
076 315 6 310
Level 12, One Galle Face Tower, 1A, Centre Road, Colombo 02

 

 

At HAYRA, your trust is our priority. We are committed to handling your personal data responsibly while providing safe, authentic, and high-quality health and beauty products.